By coming to the facility you are agreeing to the general treatment necessary for your condition. However, operations, anesthetics and some treatments and diagnostic procedures require your specific consent.

You should always feel confident that you are receiving appropriate medical advice and care and you have the right to ask for a second opinion on any diagnosis or proposed treatment.

As a patient you have the right to:

• Be treated with dignity, respect, consideration and courtesy.
• Receive the best care available.
• Know the identity and professional status of the individuals providing service.
• Expect confidentiality, as per the facilities privacy policy, about your care including medical history and personal information. A copy of our privacy policy is available in all waiting areas, by request or on our web site.
• Receive available information about your medical condition.
• Have access to the interpreter service.
• Be offered time to ask questions and consider the information supplied about your treatment.
• Be informed about your treatment before consenting.
• Inquire and be informed about the cost of your care before admission
• As a private patient accept or refuse student involvement in your treatment.

As a patient you have the responsibility to:

• Give accurate information about your health and medical history to staff and clinicians involved in your care.
• Follow your prescribed treatment.
• Be considerate and polite to staff and other patients.
• Keep your appointment times or advise staff if you need to change an appointment as soon as possible.
• Consultation accounts are required to be settled on the day of consultation.
• Accounts for surgical procedures are required to be settled within 30 days.

The facility is committed to quality care and the staff wants to do the best they can for you. Telling us if you have a problem helps us to improve our patient care. If you wish to discuss concerns with your care or alternatively praise the staff please contact the practice manager.

If you require access to your medical record you may request this through our privacy officer. There may be a charge involved with providing this.