Medical Receptionist

Position Title:            Medical Receptionist

Reports to:              CEO

Responsible To:       Directors & Ophthalmologist

 

Qualifications/Experience:

• Medical terminology, computer knowledge, accounting skills, general office procedures

 

Attributes:

• Skilled in effective methods of communication, interpersonal relationships and public relations.

• To be able to demonstrate a high level of motivation in the achievement of set objectives in a supervised and unsupervised environment.

• To have the ability to accept and implement changes, when necessary.

• To be punctual and reliable and keep absenteeism minimal.

 

Mode of Dress:

• Well groomed dressed in uniform, presenting a professional image, adhere to the facilities policy and procedures relating to body piercing and tattooing and identified by name badge.

 

Award:                        The Eye Hospital Administrative Employee Collective Agreement 2008

Level:                        Level 1 – 10

 

Hours of Work:          40 hrs per week/or as per employment contract

 

Specific Skills/Qualities:

• Ability to communicate with patients, co-workers and medical staff.

• A willingness to participate in compulsory and non elective on going education activities.

• A willingness to participate in the quality assurance programs conducted throughout the Centre

• To demonstrate tolerance, patience and empathy with all patients and their needs regardless of age, sex or race.

 

Major Function:

• Responsible for taking bookings of appointments from patients and referring practitioners.

• Responsible for greeting and assisting patients upon their arrival at the Centre.

• Responsible for answering the telephone and referring inquiries to the appropriate person.

• Responsible for computerising patient information and preparing files.

• Responsible for assisting with the overall co-ordination, documentation and implementation of Information Management.

• Responsible for billing and banking of facility funds.

 

Responsibilities:

• Update patient records to ensure all demographic details, referral and financial documentation, health fund, pension and Medicare details are correct and current.

• Print list of patients for consultations or surgery for following day.

• Responsible for accurate scanning of correspondence & day surgery files to patients computer file.

• Ensure the daily banking and cash draw is correct.

• Ensure miscellaneous office requirements and stationary levels are maintained by reporting requirements to appropriate personnel.

• Post mail daily.

• Collect mail from the letterbox located at the front of the building. Receipt all mail, sort and give out to the various staff and Ophthalmologist or CEO.

• Receipt all payments.

• Review correspondence received via internet and fax and distribute to the appropriate person and/or department.

• Inform patients by letter, phone call or SMS if any appointment times are changed.

• Identify all patients that did not attend appointments and take appropriate action.

• For day surgery patients complete and compile a medical record for the patient’s admission.

• Admit the patient as per protocol in the Office policy and procedure manual

• Organise refreshments for patients after surgery.

• Discharge patient as per protocol in the Office policy and procedure manual.

• Participate in relevant committee meetings to share problems and provide solutions.

• To comply with all the policy and procedure manuals at The Eye Hospital

• To participate in Infection Control programs conducted throughout the Centre and be very aware of all Infection Control policies and procedures.

• Cooperate with the staff in efforts to comply with Occupational Health & Safety requirements.

• Attend all Occupational Health and Safety training programs as specified.

• Ensure accurate reporting of all accidents and incidents to Safety Officer.

• Attend all compulsory and when possible non compulsory in-service education sessions and staff meetings.

• Participate in Quality Activity programs and Global Mark accreditation programs.

 

Confidentiality

• Maintain strict confidentiality in relation to all matters pertaining to the organisation’s activities and objectives.

• Failure to observe this requirement may be regarded as misconduct and will be dealt with according to the employee confidentiality agreement.

 

Staff Appraisal:

• A formal performance appraisal shall be completed with the CEO or delegate after three months employment and annually thereafter.